Privacy Policy

This Privacy Policy explains how Neezerchain Technology Ltd ("we", "us", "our"), trading as JobFix, collects, uses, stores, and shares your personal data when you use our platform or interact with us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using JobFix, you consent to the practices outlined below.

1. Who We Are

Neezerchain Technology Ltd
Business email: hello@getjobfix.com
Registered in England and Wales.

We are the data controller for personal data collected via the JobFix platform at https://getjobfix.com.

2. What Data We Collect

We collect the following types of personal data:

a. User-Provided Information

• Full name
• Email address
• Country of residence
• Visa type and status
• Sector of interest (e.g. healthcare, tech)
• Uploaded CV and supporting documents (PDF, DOCX)
• Assessment responses and AI interactions
• WhatsApp number (optional)

b. Transaction Data

• Payment status (via Stripe or Revolut)
• Timestamp of purchase
• Amount paid

c. Technical and Usage Data

• IP address
• Browser type and device
• Session duration and page visits
• Referring websites (e.g. Facebook, TikTok ads)
• UTM campaign data

d. Cookies and Tracking

We use cookies to improve your experience, track ad conversions, and analyse usage.

3. How We Use Your Data

We process your data to:

• Generate personalised AI assessments
• Deliver expert follow-up and visa strategy reports
• Contact you about your order or status
• Book consultation calls via Calendly
• Send important service updates and support emails
• Analyse how users interact with our platform
• Improve our platform and marketing effectiveness

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity: to deliver assessments and fulfil your order
• Legitimate interest: to improve our services and protect against fraud
• Consent: for email updates or marketing (you may withdraw at any time)
• Legal obligation: to comply with accounting, fraud, or tax requirements

5. Data Sharing and Third Parties

We may share your data with the following trusted providers:

All third parties are required to comply with data protection regulations and process your data securely.

6. International Data Transfers

Some of our third-party processors (e.g. OpenAI, Stripe) may store or process your data outside the UK. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We retain your data only as long as necessary to:

• Deliver the service you requested
• Maintain transaction and audit records
• Comply with legal obligations

Standard retention period: 12 months after your last interaction. You may request deletion earlier.

8. Data Security

We take appropriate security measures to protect your data, including:

• SSL encryption for data transmission
• Secure cloud storage with access controls
• Routine server and software updates
• Internal access limited to authorised personnel

However, no system is 100% secure. You use our services at your own risk.

9. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent (for email or WhatsApp communication)
• Object to processing under certain conditions
• Request data portability (where applicable)

To exercise these rights, email: hello@getjobfix.com

We aim to respond within 30 days.

10. Cookies

We use cookies for:

• Website analytics (Google Analytics)
• Ad tracking (Meta, TikTok)
• Session management (login, Stripe)

By using our website, you consent to our use of cookies. You can disable cookies via your browser settings.

11. Children's Data

JobFix is not intended for individuals under 18. We do not knowingly collect or process data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://getjobfix.com/privacy. Material changes will be communicated via email if applicable.

13. Contact Us

If you have any questions or concerns about your data or this policy, contact:

📧 hello@getjobfix.com

You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO).